RETURN & REFUND POLICY
We want you to be satisfied with your purchase. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.
ELIGIBILITY FOR RETURNS
To be eligible for a return:
- The item must be unused, unworn, and in its original condition;
- The item must be in its original packaging;
- The return request must be made within a specified number of days (e.g., 7–14 days) after delivery;
- Proof of purchase (receipt or order confirmation) must be provided.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Perishable goods;
- Personal care or hygiene products;
- Downloadable or digital products;
- Items marked as final sale or non-refundable.
RETURN PROCESS
To initiate a return:
- Contact our support team with your order details;
- Wait for return approval and instructions;
- Ship the item back to the provided return address.
Please note that customers may be responsible for return shipping costs unless the item received was defective or incorrect.
REFUNDS
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund;
- If approved, your refund will be processed to your original payment method within a specified timeframe (e.g., 5–10 business days).
EXCHANGES
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.
LATE OR MISSING REFUNDS
If you haven’t received your refund:
- Check your bank account again;
- Contact your payment provider, as processing times may vary;
- Reach out to us if the issue persists.
DAMAGED OR WRONG ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with evidence (e.g., photos), and we will resolve the issue promptly.
CHANGES TO THIS POLICY
We reserve the right to modify this Return & Refund Policy at any time. Changes will take effect immediately upon posting on this page.
CONTACT US
For any questions regarding returns or refunds, please contact our support team.