Terms and Conditions

Effective Date: August 2026

Welcome to Shop Perfect Limited ("Shop Perfect", "we", "us", or "our"). These Terms & Conditions ("Terms") govern your use of our website, mobile services, and online ordering platform (together, our "Services"). Please read them carefully. By using our Services or placing an order, you agree to these Terms. If you do not agree, please do not use our Services.

1. ACCEPTANCE OF TERMS

By visiting our website, creating an account, or placing an order, you agree to be bound by these Terms and by our Privacy Policy. If you use our Services on behalf of another person or a business, you confirm that you have the authority to accept these Terms for them. If you do not agree, please stop using our Services.

2. ELIGIBILITY

To place an order, you must:

• Be at least 18 years old, or have permission from a parent or legal guardian;
• Give accurate and complete personal information;
• Give a valid delivery address within our service area;
• Give a valid phone number that we can reach during delivery;
• Be authorized to use the payment method you provide. If you use another person's card or bank account, you confirm that you have their permission.

We may refuse service, close accounts, or cancel orders if we believe these conditions are not met.

3. YOUR ACCOUNT

If you create an account, you are responsible for keeping your login details and password safe, and for all activity that happens under your account. Tell us immediately if you suspect any unauthorized use. To the extent permitted by law, we are not liable for losses caused by someone else using your account where you failed to keep your details secure.

4. PRODUCT AVAILABILITY

We try to keep our stock information accurate, but all products are subject to availability. An item may become unavailable after you order it — for example, due to high demand, stock differences, supplier shortages, or product recalls. If this happens, we may:

• Remove the item and refund it;
• Offer a similar item, but only with your approval; or
• Cancel part or all of your order and refund the affected amount.

5. PRICING

• All prices are shown in Nigerian Naira (NGN);
• Prices include applicable taxes unless stated otherwise;
• Prices may change at any time without notice, but a change will not affect an order we have already confirmed;
• Promotional prices apply only during the advertised promotion period;
• If a product is listed at an incorrect price because of an error, we may cancel the order and refund you, even after an Order Confirmation.

6. ORDER CONFIRMATION

Your order is confirmed only when we receive full payment and send you an Order Confirmation. An order number alone does not confirm your order or guarantee availability. We may refuse or cancel any order, including for:

• Pricing or product description errors;
• Suspected fraud;
• Payment problems;
• Stock unavailability; or
• Delivery restrictions.

Where you have already paid, we will refund the affected amount using your original payment method.

7. PAYMENT

• We accept the payment methods shown on our website;
• We process orders only after payment is confirmed;
• We may verify any payment before we dispatch an order.

By clicking "Place Order" or "Pay Now", or by completing payment, you confirm that you have read, understood, and agreed to these Terms.

8. DELIVERY

We aim to dispatch and deliver orders quickly.

• Orders placed before 6:00 PM are usually processed and dispatched the same day;
• Orders placed after 6:00 PM are usually processed and dispatched the next business day.

Delivery times are estimates only and are not guaranteed. Delays may happen due to weather, traffic, public holidays, high order volumes, delivery partner issues, or other events beyond our control.

Risk in the goods passes to you once the order is delivered to you, or to any person you authorize to receive it at your delivery address.

9. CUSTOMER AVAILABILITY DURING DELIVERY

You must be available to receive your order. Please make sure that:

• Someone is at the delivery address;
• Your phone is switched on and reachable; and
• Your delivery instructions are correct.

Our delivery partner will try to contact you on arrival and will wait between 5 and 10 minutes. If we cannot reach you or your chosen recipient within this time, the delivery will be treated as unsuccessful.

10. FAILED DELIVERY

A delivery may be treated as unsuccessful if:

• No one is available to receive the order;
• The delivery address is wrong;
• You cannot be reached;
• You refuse the delivery; or
• Access to the location is restricted.

Where a delivery fails, the order may be returned to Shop Perfect.

11. RETURN-TO-STORE CHARGES

If an order is returned to us because delivery could not be completed for reasons related to you, you agree that we may deduct the following from any refund:

• The delivery partner's return fee;
• A restocking fee of 15% of the total order value (calculated before any refund); and
• Any payment gateway or transaction charges that we cannot recover, where the law allows.

We process refunds only after the returned items are received and inspected.

12. REFUNDS

• We process refunds only after we receive and inspect returned items;
• Approved refunds are usually processed within 5–10 business days, depending on your payment provider;
• We refund using your original payment method where possible;
• Delivery fees are non-refundable once delivery has been attempted.

Nothing in this section removes any rights you may have under Nigerian consumer protection law.

13. NON-REFUNDABLE ITEMS

For health, hygiene, and food safety reasons, the following items cannot be returned or refunded unless they were delivered damaged, defective, or incorrect:

• Fresh produce (fruits, vegetables, herbs);
• Perishable foods (fresh meat, fish, chicken, seafood, eggs);
• Dairy products (milk, cheese, butter, yogurt);
• Frozen products (frozen meat, seafood, vegetables, ice cream);
• Bakery products (bread, cakes, pastries);
• Ready-to-eat foods (hot meals, prepared foods, deli products);
• Baby formula and infant foods;
• Opened beverages; and
• Personal care products where the seal has been broken.

14. DAMAGED, INCORRECT, OR MISSING ORDERS

If you receive incorrect, damaged, or missing items, please tell us within 24 hours of delivery. We may ask for photographs to support your claim. If you do not tell us within this time, it may affect your right to a replacement or refund.

15. PRODUCT IMAGES AND DESCRIPTIONS

Product photographs are for illustration only. Actual packaging, size, labelling, and appearance may differ due to supplier changes. We try to describe products accurately but do not guarantee that every description is complete or error-free.

16. WEIGHT-BASED PRODUCTS

Products sold by weight (such as meat, seafood, fruit, vegetables, and deli items) may vary slightly from the requested weight. Where needed, your final charge may be adjusted to reflect the actual weight supplied.

17. SUBSTITUTE PRODUCTS

If a product becomes unavailable, we may contact you to offer a suitable substitute. We will not substitute any item without your approval.

18. FOOD SAFETY AND ALLERGENS

Please check all product labels before use, including allergens, ingredients, and expiry or best-before dates. Food products may contain, or come into contact with, allergens such as nuts, milk, eggs, gluten, soy, or shellfish. You are responsible for reading labels and confirming that a product is suitable for you. To the extent permitted by law, we are not liable for any reaction or harm caused by a product that was correctly labelled and supplied as described. Please store and handle perishable items properly and promptly after delivery.

19. CUSTOMER RESPONSIBILITIES

You are responsible for:

• Giving accurate delivery and contact information;
• Making sure someone is available to receive deliveries;
• Checking your order on delivery; and
• Reporting any problems promptly.

You cannot change a delivery address once an order is being processed or has been dispatched, unless we agree. Any approved change may lead to extra charges or delays.

20. PROHIBITED USE

When using our Services, you agree not to:

• Break any law or these Terms;
• Provide false, misleading, or fraudulent information;
• Use our Services to commit fraud or harm others;
• Interfere with, damage, or disrupt our website or systems; or
• Copy, scrape, or misuse our content or data.

We may suspend or close your account and cancel orders if you break these rules.

21. PROMOTIONS

Promotional offers:

• Cannot be exchanged for cash;
• Cannot be combined unless we state otherwise;
• May be changed or withdrawn at any time without notice; and
• Are subject to stock availability.

22. FRAUD PREVENTION

We may:

• Verify your identity;
• Request additional information;
• Cancel suspicious transactions; and
• Refuse future orders where we suspect fraud.

23. THIRD-PARTY LINKS AND SERVICES

Our website or messages may link to third-party websites or services, such as payment providers and delivery partners. We do not control these third parties and are not responsible for their content, actions, or policies. Your use of them is at your own risk and is subject to their own terms.

24. INTELLECTUAL PROPERTY

All content on our website, including logos, graphics, text, product descriptions, and software, belongs to Shop Perfect Limited or its licensors. You may not copy, reproduce, or reuse it without our written permission.

25. DISCLAIMER OF WARRANTIES

Our Services and website are provided "as is" and "as available". To the maximum extent permitted by law, we do not guarantee that our Services will be uninterrupted, error-free, or secure, or that every product description, image, or piece of content is completely accurate. This section does not remove any rights or guarantees that cannot be excluded under Nigerian law, including under the Federal Competition and Consumer Protection Act.

26. LIMITATION OF LIABILITY

To the maximum extent permitted by Nigerian law, Shop Perfect is not liable for:

• Delivery delays beyond our control;
• Losses caused by incorrect or incomplete information you provide;
• Losses caused by your unavailability at delivery;
• Product changes made by suppliers; or
• Indirect, special, or consequential losses, including loss of profit, data, or goodwill.

Our total liability for any order will not exceed the value of that order.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited or excluded under Nigerian law.

27. INDEMNIFICATION

You agree to indemnify and hold harmless Shop Perfect Limited, its directors, employees, and partners from any claims, losses, damages, or costs (including reasonable legal fees) that arise from:

• Your breach of these Terms;
• Your misuse of our Services;
• False or inaccurate information you provide; or
• Your breach of any law or the rights of any third party.

28. FORCE MAJEURE

We are not responsible for delays or failure to meet our obligations due to events beyond our reasonable control, including floods, fires, government actions, civil unrest, strikes, power failures, internet outages, epidemics or pandemics, and extreme weather.

29. PRIVACY AND COMMUNICATIONS

We process your personal information in line with our Privacy Policy and applicable Nigerian data protection laws, including the Nigeria Data Protection Act. We use your information for order fulfilment, customer support, fraud prevention, and related business purposes. By using our Services, you agree to receive communications about your orders, including order and payment confirmations, delivery updates, one-time passwords (OTPs), and customer support messages.

30. DISPUTE RESOLUTION

If you have a problem, please contact our customer support team first so we can try to resolve it quickly. If we cannot resolve it within a reasonable time, both sides agree to try in good faith to settle the dispute through negotiation before starting any court action. This does not prevent either side from seeking urgent relief from a court where necessary.

31. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be subject to the exclusive jurisdiction of the competent courts of Nigeria.

32. GENERAL TERMS

• Entire agreement: These Terms and our Privacy Policy form the entire agreement between you and us about your use of our Services.
• Severability: If any part of these Terms is found to be invalid or unenforceable, the remaining parts stay in full effect.
• No waiver: If we do not enforce a right at any time, this does not mean we give up that right.
• Assignment: You may not transfer your rights under these Terms without our consent. We may transfer ours to another company, for example if our business is sold.
• No third-party rights: These Terms are between you and us only. No other person can enforce them.

33. CHANGES TO THESE TERMS

We may update these Terms at any time. The updated version will be posted on our website and takes effect once published. If you continue to use our Services after a change, you accept the updated Terms. Please check this page regularly.